Customer Service Representative
Customer Service Representative
Company: Support Heroes
Location:
Membership Recommendation
Salary Range: $35,000 - $45,000 per year
Provide exceptional support to our customers. As a Customer Service Representative, you will handle customer inquiries, troubleshoot issues, and ensure a high level of customer satisfaction.
Responsibilities:
Manage large amounts of incoming calls and emails.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Requirements:
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Benefits:
Comprehensive health insurance.
Paid time off and holidays.
Retirement savings plan.
Ongoing training and professional development opportunities.